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<Enter New Selection Criteria for the HMO Consumer Guide>
 
OFIS HMO Consumer Guide
   
 
Criteria Definition
NCQA Accreditation

An independent group of health professionals - the National Committee for Quality Assurance (NCQA®) - developed quality standards and ways to measure the quality of HMOs.

NCQA accreditation applies to HMOs and is considered to be one measure of a health plan's performance. The levels of NCQA accreditations are as follows:

Excellent - NCQA’s highest accreditation status is granted only to those HMO plans that meet or exceed the requirement for consumer protection and quality improvement. HMO plans also must achieve HEDIS results that are in the highest range of national or regional performance.

Commendable - This next level of accreditation is granted to those HMO plans that meet or exceed the requirement for consumer protection and quality improvement.

Accredited - HMO plans that earn this level of accreditation have met most of the NCQA’s basic requirements.

Provisional - HMO plans that earn this level of accreditation have met some but not all of the NCQA’s basic requirements.

Denied - Denied is an indication that an HMO did not meet NCQA's requirements during its review.

Expired - Expired denotes an HMO that has allowed its provisional, one-year or full accreditation status to lapse without scheduling another accreditation survey. Plans receiving a denial do not revert to "expired".

No (Not Accredited) - This category included HMO plans that (1) have not sought accreditation from NCQA, (2) are scheduled for or are currently undergoing NCQA review.

Access and Service Measures consumer experience with getting needed care, getting care quickly, health plan customer service, and consumer overall rating of health plan.
Dr. Communication and Service Measures consumer perceptions about how well their doctors communicate and the courteousness and helpfulness of office staff. This category also includes overall ratings of personal doctor or nurse, specialist seen most often and overall health care.
Staying Healthy Measures how often preventive services are provided (e.g. immunizations, prenatal care, mammography, and well-child visits).
Getting Better / Living with Illness Measures how well health plans take care of people who have health problems, such as asthma, diabetes, heart disease, mental illness and whether physicians advised smokers to quit.


2006 and 2007 Rating Scale
*** Plan performance is above average
** Plan performance is average
* Plan performance is below average
NA Not available, insufficient data

The scoring data for the 2006 and 2007 calendar year was provided by the NCQA.

   
   
   
 
Year
NCQA Accreditation*
Access and Service
Dr. Communication and Service
Staying Healthy
Getting Better / Living With Illness
 
Priority Health
2007
Excellent
***
***
***
***
2006
Excellent
***
***
***
**
   
  Source: NCQA Accreditation Status figures reflect HMO accreditation status as of November 30, 20008.
 
  Accreditation ratings for HMOs are also provided by other accrediting organizations. Click here to see current accreditation ratings from the NCQA and other accrediting organizations.