COMMISSIONERS                                            CONTACT:
Laura Chappelle, Chairman                         Dorothy Wideman
David A. Svanda                                    Mary Jo Kunkle
Robert B. Nelson                                     517.241.6160
                                      http://cis.state.mi.us/mpsc
     
     LANSING, August 16.  To provide ongoing protection for Michigan telephone
customers, the Michigan Public Service Commission today adopted interim telecommunication
service quality standards to take effect September 1, 2001, and remain in effect until a
subsequent Commission order or until new service quality rules become effective.   The interim
telecommunication service quality standards include the same substantive provisions of the
currently service quality rules, slated to expire on September 1, 2001.   The Commission and
MPSC staff are continuing to work on new service quality rules, the subject of a public hearing
on August 8, 2001.  Written comments on the new quality rules were received through August
15, 2001.
     "Extensive and substantive comments were provided on the draft service quality rules,
both at the public hearing and through written comments," said Chairman Laura Chappelle.  "To
ensure that  the Commission has ample time to develop comprehensive rules that will best
protect Michigan consumers, we concluded that interim telecommunications service quality
standards should be adopted."
     The MPSC is an agency within the Department of Consumer and Industry Services.


Case No. U-13013
August 16, 2001
(MPSC adopts interim telecommunication service quality standards)